By using ("the Platform") you are acknowledging your agreement to the terms set out below ("Terms") whether or not you register as a user.

The Platform is owned and operated by AssetMan Group Ltd on behalf of affiliated company ServiceMatrix Platform Ltd. All materials at the Platform ("Content") belong to its owner or its licensors.

You may view Content at and the ServiceMatrix app. You may not print any Content nor reproduce, redistribute, collate or transfer any part or parts of the Content systematically or otherwise for storage, distribution or other purposes or otherwise commercially exploit any of the Content, without our prior written consent.

We reserve the right to suspend or terminate your access to, and use of, part or all of the Platform at any time and without notice. For all or any users or clients, we make no undertaking that the Platform – or any specific pages, listings or entries in listings at the Platform – will be available at any or all times and at any or all locations.

By registering as a user, or updating your information, you are acknowledging your agreement to provide accurate and complete information and to keep your information up-to-date.

You are responsible for all use of the Platform made by you or anyone else using your login details, for preventing unauthorised use of the login details and for informing us without delay of any breach of security (such as disclosure, theft or unauthorised use of your login details).

We make available a free newsletter to let you know of additions and updated information at the Platform.

If you choose to use the Platform to evaluate your service providers and/or other vendors, we will incorporate your feedback into the published results if we are satisfied that your response is valid. We conduct authentication such as use of a work email address or by other means in exceptional circumstances.

Your feedback and your participation at the Platform shall remain entirely confidential. All data is stored on a dedicated secure server. All published materials contain data in aggregated form only.

Your account at the Platform will display your ratings and other feedback pertaining to your supplier(s). Accordingly, you should ensure that your User ID (which with your registered email address forms your login details) is secure and is not readily identifiable. If you would prefer to switch off the display of your previously submitted information, please write to your usual contact via email or use the contact facility at

The information that you provide about yourself to us will only be used by ourselves in accordance with the following Privacy Policy statement.

The Platform, a division of AssetMan Group Ltd, takes the privacy of its users seriously. We are committed to safeguarding your privacy while providing a personalised and valuable service.

You signify your consent to our collecting and using personal information by your use of the Platform. Should for any reason we elect to change our policy, we will notify you of those changes here.

PERSONAL INFORMATION: When registering, sending a message or purchasing a premium subscription or other product, you provide personal information. Your involvement with ServiceMatrix will remain entirely confidential. We promise not to pass your details to any other party, unless you explicity instruct us to do so. We use personal information for internal purposes only and solely to identify your status as a consumer of reports and/or a respondent to questionnaires.

NEWSLETTER: We will use the information we collect for the purpose of keeping you informed and providing a more valuable and tailored service and will endeavour to do so to a timetable which suits you. In registering, you will have the option to subscribe to free e-mail services. Each such email contains a simple link for you to edit settings or to unsubscribe to cancel your subscription with ease.

ONLINE SECURITY: Certain elements of the Platform, such as inquiry and request facilities, involve the transmission of data via the Internet and internationally. In using the site and in communicating electronically with us, you acknowledge and agree to our processing of personal information in this way. We endeavour to take all reasonable steps to protect your personal information, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security.

USE OF COOKIES: A cookie (a piece of information sent between a web server to a web browser) enables the server to collect information back from the browser. the Platform uses cookies to handle login status and to support analysis and understanding of how people use the site, which helps us improve its effectiveness.

None of the Content should be construed as giving investment or other advice or as recommending the services of a particular organisation. All Content is written as a general guide, not intended to address your particular requirements, and is not a substitute for taking professional advice. No responsiblitity or liability can be accepted for any errors or omissions or any loss arising from decisions based on the Content. Any arrangements made between you and any third party named on this Platform are at your sole risk and responsibility.


Because of the large number of sources from which the Platform obtains content and the nature of electronic distribution via the Internet, AssetMan Group Ltd is unable to, and does not, give any warranties in respect of the Platform (including, but not limited to, any Content or services available through the Platform). In particular, the Platform is provided on an "as is", "with all faults" and "as available" basis. To the extent allowed by applicable law, AssetMan Group Ltd as owner hereby disclaims all warranties, conditions or duties of every nature whatsoever (except any duties of good faith), including without limitation, any implied warranties of merchantability or of fitness for a particular purpose, any express or statutory warranties, and any warranties or duties regarding accuracy, timeliness, completeness, performance, lack or negligence or of workmanlike effort. Additionally, AssetMan Group Ltd makes no warranty that the Platform is free from infection by viruses or anything else that has contaminating or destructive properties. Also, AssetMan Group Ltd does not provide any warranty against infringement of copyright or other rights or of title or quiet enjoyment and makes no express warranties.


To the full extent allowed by applicable law, you agree that AssetMan Group Ltd will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to lost profits, loss of privacy or for failure to meet any duty including but not limited to any duty of good faith, lack of negligence or of workmanlike effort) or for any other indirect, special, or punitive damages whatsoever that arise out of or are related to the Platform or to any breach of the terms by AssetMan Group Ltd, even if AssetMan Group Ltd has been advised of the possibility of such damages and even in the event of fault, tort (including negligence) or strict liability.


You agree that your only recovery for any damages that you incur, and your exclusive remedy, shall be limited to the direct damages you actually incur in reasonable reliance on a specific element of the Platform up to a limit, at AssetMan Group Ltd's election, of: (1) a refund of the amount you paid (if any) in total during the month in which the damage is first incurred, less any reasonable allowance for complying services, or (2) correction or replacement of the service. All limitations will apply to all legal and equitable theories.

Notwithstanding the provisions of this Section, AssetMan Group Ltd's liability will not be limited in the case of death or personal injury directly caused by AssetMan Group Ltd's negligence.

AssetMan Group Ltd has a policy of updating and improving the Platform. Accordingly, AssetMan Group Ltd reserves the right, at its sole discretion, to make changes to any part of the Platform and to make change to these Terms. If you use the Platform after AssetMan Group Ltd has published or notified you of changes, you are agreeing now to be bound by those changes. If you do not agree to be bound by those changes, you should refrain from using the Platform.

These Terms shall be governed by, and construed in accordance with, English law. The parties irrevocably agree that the courts of England shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

For the exclusive benefit of AssetMan Group Ltd, AssetMan Group Ltd shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.

AssetMan Group Ltd is a company registered in England under number 2671856 whose registered office is at Cambrian House, Upper St Johns Road, Burgess Hill RH15 8HB. The company has its headquarters in London, England. Its mailing address is AssetMan Group Ltd, Cambrian House, Upper St Johns Road, Burgess Hill, RH15 8HB, England

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