
CitiCitiService delivery: 9 elements
Gap analysis:
Citi vs all-vendor average
Citi vs all-vendor average
9 service elements in service delivery
Loading data for Citi...
Finding scores for Service delivery...
Query tracking tool
Technical knowledge
Professionalism
Aligned service team
Knows & supports client
Supports client change
Supports client growth
Proactive new business transition
Measure service delivery


Service element and measure | |
---|---|
Gap |

Evaluate your vendors
Buy a subscription
Has your firm evaluated its vendors? Link your account to a colleague's
The ServiceMatrix rating reports are based on evaluation of vendors by many prestigious financial institutions
- Asset managers
- Pension funds
- Supranationals & sovereign wealth
- Government bodies
- Insurance companies
- Endowments & foundations
- Banks & brokers
- Wealth managers & family offices