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Citi
Service delivery


Gap analysis:
Citi vs all-vendor average
10 service elements in service delivery
Adequacy
Competence
Ease of use
Scope
Accuracy/Timeliness
Responsiveness

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Finding scores for Service delivery...


Query tracking tool
Technical knowledge
Professionalism
Aligned service team
Handover to new contact
Knows & supports client
Supports client change
Supports client growth
Proactive new business transition
Proactive service improvement


     




Service element and measure
Gap
Service delivery: unlock the full report...

Definitive assessment of service provision across the below 10 underlying service elements
by reference to competence, adequacy and responsiveness

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-  Respondent base
The ServiceMatrix rating reports are based on evaluation of suppliers by many prestigious financial institutions

  • Asset managers
  • Supranationals & sovereign wealth
  • Government bodies
  • Pension funds
  • Insurance companies
  • Endowments & foundations
  • Banks & brokers
  • Wealth managers & family offices