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BNY Mellon
Instructions


Gap analysis:
BNY Mellon vs all-vendor average
9 service elements in instructions
Adequacy
Competence
Ease of use
Scope
Accuracy/Timeliness
Responsiveness

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Electronic securities instructions
Electronic cash instructions
SWIFT instructions
SWIFT reporting
Internet platform
FpML file delivery
Messaging standards
All SWIFT MTs: corporate actions
All SWIFT MTs: collateral


     




Service element and measure
Gap
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Definitive assessment of service provision across 9 underlying service elements

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