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CIBC Mellon
Master custody


Gap analysis:
CIBC Mellon vs all-vendor average
6 service elements in master custody
Adequacy
Competence
Ease of use
Scope
Accuracy/Timeliness
Responsiveness

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Reconciliation: multiple managers
Consolidated reporting: managers
Consolidated reporting: custodians
Prime custodian
Master trust reporting
Pension pooling


     




Service element and measure
Gap
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Definitive assessment of service provision across the below 6 underlying service elements
by reference to accuracy/timeliness and responsiveness

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-  Respondent base
The ServiceMatrix rating reports are based on evaluation of suppliers by many prestigious financial institutions

  • Asset managers
  • Supranationals & sovereign wealth
  • Government bodies
  • Pension funds
  • Insurance companies
  • Endowments & foundations
  • Banks & brokers
  • Wealth managers & family offices