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HSBC
Corporate actions


Gap analysis:
HSBC vs all-vendor average
13 service elements in corporate actions
Adequacy
Competence
Ease of use
Scope
Accuracy/Timeliness
Responsiveness
Overall

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Mandatory events
Voluntary events
Multiple data sources
Classification of events
Proactive investigation
Proactive stance with issuers
Automated processing
Pre-matching of entitlements
Online announcements
Online instructions
Contractual corporate actions
Proactive market claims
Dedicated service contact


     




Service element and measure
Gap
Corporate actions: unlock the full report...

Definitive assessment of service provision across the below 13 underlying service elements
by reference to accuracy/timeliness, adequacy and responsiveness

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-  Respondent base
The ServiceMatrix rating reports are based on evaluation of suppliers by many prestigious financial institutions

  • Asset managers
  • Supranationals & sovereign wealth
  • Government bodies
  • Pension funds
  • Insurance companies
  • Endowments & foundations
  • Banks & brokers
  • Wealth managers & family offices