
Safekeeping & Network

Settlement

Custody risk & fees

Corporate actions

Income

Tax

Master custody

Liquidity management

Instructions

Reporting
Custody risk & fees: overall
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Market risk advice
Providing advisory services to guide clients on risks associated with investment into each market.Please confirm your identity to rate
Sub-custody service risk
The service provider drives a process of regular performance reviews, identification of elements for improvement and implementation of agreed action.Please confirm your identity to rate
Measure sub-custody service
The provider can measure and report against the service delivered by sub-custodians.Please confirm your identity to rate
Sub-custody insolvency
The service provider will define the risks arising from insolvency or bankruptcy of any of its sub-custodians and specify the steps taken to manage these risks: addressing such matters as ring-fencing of assets and the risk to cash balances.Please confirm your identity to rate
Depository risk management
The service provider will proactively manage the risks associated with securities held with depositories. This typically entails: reporting the value of assets held with depositories; providing individual risk profiles of depositories; and proactive reporting of current risk analyis as circumstances change.Please confirm your identity to rate
Own service risk
The service provider reports on its own performance against meaningful standards and drives a process of regular review and implementation of agreed action.Please confirm your identity to rate
Own credit risk
The service provider will assist in defining and managing risks associated with cash balances and foreign exchange.Please confirm your identity to rate
Indemnity, own loss: capped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with the service provider - subject to certain maximum amounts.Please confirm your identity to rate
Indemnity, own loss: uncapped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with the service provider - without limit.Please confirm your identity to rate
Indemnity, sub-custody: capped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with its network of sub-custodial agents - subject to certain maximum amounts.Please confirm your identity to rate
Indemnity, sub-custody: uncapped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with its network of sub-custodial agents - without limit.Please confirm your identity to rate
Indemnity, CSD/ICSD: capped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with the CSD/ICSD - subject to certain maximum amounts.Please confirm your identity to rate
Indemnity, CSD/ICSD: uncapped
The service provider will contract on terms which include indemnification by the service provider against loss arising from such risks as fraud, theft or negligence associated with the CSD/ICSD - without limit.Please confirm your identity to rate
Right of set-off limited
The custodian contracts on terms which prevent the use of a client's assets to set off liabilities with the provider's other lines of business, in the event of the provider's insolvency or bankruptcy.Please confirm your identity to rate
Segregated account support
The service provider offers the option of client-based segregated accounts, in place of holding assets in an omnibus account, at local custodian and CSD level.Please confirm your identity to rate
Potential out-of-pocket by market
Providing an overview for each market detailing potential out-of-pocket expenses, to help clients know what out-of-pocket costs to anticipate.Please confirm your identity to rate
Other feedback
Year-on-year performance, improvements needed...![]() |

Scoring guide
About ServiceMatrix
Standardized vendor evaluation
With vendor management emerging to the fore, ServiceMatrix delivers dependable measures of what's going well and pinpoints where you need to drive improvement. Join your peers in using ServiceMatrix as a standard pathway.
FREQUENTLY ASKED QUESTIONS
What is ServiceMatrix?
Your platform for vendor evaluation – bringing standardization, objectivity and ease-of-use. Encompassing 10 broad service areas, you can contribute to making it broader and deeper.
How does it work?
Pick areas of interest, view the freely available high-level results and get evaluating your vendors to qualify for the complimentary full report.
What's available now?
Trusted vendor ratings from evaluation by prestigious institutions. Gap analysis pinpoints vendor strengths and weaknesses – delivering actionable data on what requires improvement.
Which vendors?
Any vendor can be evaluated. To date, 25+ have been rated and 12 qualify for vendor reports.
Why join in?
ServiceMatrix is the go-to platform for service reviews to identify gaps in performance, the need for new services and to guide you on RFP pre-selection. You can rely on ServiceMatrix as the new standard for accurate assessment of how you're being served and to bind vendors to work with you on driving improvement. Each business function in each location can report on their vendor touchpoints, with ServiceMatrix consolidating the data and offering up tools to contrast service levels by geography and function.
METHODOLOGY
The latest ServiceMatrix analysis is based on close to 6000 ratings from more than 250 qualifying responses. While 25+ vendors have been evaluated to date, a minimum of 10 comparative evaluations by institutions with multiple providers is required for a vendor to qualify for the results. A significant proportion of responses comes from financial institutions which, in using a wide range of vendors, are best-placed to draw fine comparisons in the performance of their chosen partners.
Respondents to simple questionnaires score their counterparties on a range of underlying elements for one or more service categories of their choosing, across several broad service areas. Each element is rated by reference to one or more of these measures: accuracy/timeliness, responsiveness, competence, adequacy, ease-of-use and/or scope. Scoring is on the following scale:
➁ Very poor – always fails to meet expectations
➂ Poor – often fails to meet expectations
➃ Satisfactory – sometimes meets expectations
➄ Good – often meets expectations
➅ Very good – always meets expectations
➆ Excellent – consistently exceeds expectations
OUTPERFORMER AWARDS
Vendors are granted a ServiceMatrix Outperformer award for each service category in which they score above the all-vendor average. These are noted alongside the gap analysis chart for each vendor.
ServiceMatrix
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