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107|Foreign exchange 102|Pre-trade/trading 127|Trade processing 146|Income processing 147|Corporate actions processing 153|IBoR 148|P&L 150|Retail-level custody 151|Insurance investment accounting 121|Depositary/Trustee 114|Fund admin: traditional 120|Transfer agency 132|Fund admin: alternative 130|Investor servicing/TA - alternative 117|Securities clearing 136|Derivatives clearing 101|Safekeeping & Network 103|Settlement 123|Custody risk 104|Corporate actions 105|Income 106|Tax 154|Voting 155|Class actions 112|Master custody 110|Securities lending 131|Collateral management 124|Institutional client reporting 118|Portfolio accounting/valuations 142|Investment performance 108|Liquidity management 134|Compliance monitoring 135|Regulatory reporting 115|Instructions 144|Reporting 126|Service standards 145|Service delivery 107|Foreign exchange 102|Pre-trade/trading 127|Trade processing 146|Income processing 147|Corporate actions processing 153|IBoR 148|P&L 150|Retail-level custody 151|Insurance investment accounting 121|Depositary/Trustee 114|Fund admin: traditional 120|Transfer agency 132|Fund admin: alternative 130|Investor servicing/TA - alternative 117|Securities clearing 136|Derivatives clearing 101|Safekeeping & Network 103|Settlement 123|Custody risk 104|Corporate actions 105|Income 106|Tax 154|Voting 155|Class actions 112|Master custody 110|Securities lending 131|Collateral management 124|Institutional client reporting 118|Portfolio accounting/valuations 142|Investment performance 108|Liquidity management 134|Compliance monitoring 135|Regulatory reporting 115|Instructions 144|Reporting 126|Service standards 145|Service delivery

View reports for fx & pre-trade/trading
complete:
1  Unacceptable
2  Very poor - always fails to meet expectations
3  Poor - often fails to meet expectations
4  Satisfactory - sometimes meets expectations
5  Good - often meets expectations
6  Very good - always meets expectations
7  Excellent - consistently exceeds expectations

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FX execution

Reliable foreign exchange execution services are provided, for both spot and forward transactions, in all currencies.


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Automated FX

Automated currency conversion of cash transactions and/or income payments are carried out in an accurate and timely manner according to mandated instructions.


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Online FX rates

A direct link to the service provider's systems presents a clear and reliable view of rates as transactions are initiated.


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Reporting spread

The service provider reports on the exchange rate given for each currency and a comparative rate such as the wholesale rate (whether a spot rate for an individual transaction or a suitable weighted average rate for the period under consideration).


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Reporting spread to fund manager

Provision of FX rate and comparative rate(s) to a client's third-party fund manager.


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Online FX instructions

A direct link to the service provider's systems to allow transactions to be performed.


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CLS services

The service provider offers full support for settlement of all foreign exchange trades eligible for Continuous Linked Settlement ('CLS') through CLS Bank. CLS delivers many benefits: elimination of the client's counterparty ('Herstatt') risk; simplification of the settlement process; reduction in the amount of static data required; reduction in messaging traffic and costs; and predicatibility of settlement resulting in the elimination or near-eliminiation of post-settlement issues such as interest claims for late settlement.


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FX contractual settlement

A client's account is credited on the due date for settlement of foreign exchange trades in place of the actual settlement date, thus protecting the client from the typically high cost of overdrawing foreign currency accounts.


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FX advisory

Foreign exchange advisory services provided to assist clients in determining the efficacy of holding material foreign currency balances. The scope of the service covers frequent comment plus market studies and in-depth analysis.


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Currency share class hedging

FX hedging transactions are carried out in an accurate and timely manner, according to mandated instructions, to reduce the exposure of a share class to the fund's base currency.


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Passive currency overlay

FX hedging transactions are carried out in an accurate and timely manner, according to mandated instructions, to reduce the currency risks of the underlying international asset classes viz-a-viz the portfolio's base currency.


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Other feedback

Year-on-year performance, improvements needed...
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