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Citi
Reporting


Gap analysis:
Citi vs all-vendor average
13 service elements in reporting
Accuracy/Timeliness
Responsiveness
Competence
Adequacy
Ease of use
Scope

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Finding scores for Reporting...


Online reporting
Securities transactions in real time
Cash transactions in real time
Tailored reporting
Ability to create customised reports
Ability to extract customised data
Multi-currency reporting
Performance & risk reporting
MIS reporting
Market intelligence
Market analysis
Market risk
Market tax information


     




Service element and measure
Gap
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-  Respondent base
The ServiceMatrix rating reports are based on evaluation of vendors by many prestigious financial institutions

  • Asset managers
  • Pension funds
  • Supranationals & sovereign wealth
  • Government bodies
  • Insurance companies
  • Endowments & foundations
  • Banks & brokers
  • Wealth managers & family offices