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CIBC Mellon
Instructions


Gap analysis:
CIBC Mellon vs all-vendor average
9 service elements in instructions
Accuracy/Timeliness
Responsiveness
Competence
Adequacy
Ease of use
Scope

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Electronic securities instructions
Electronic cash instructions
SWIFT instructions
SWIFT reporting
Internet platform
FpML file delivery
Adoption of all messaging standards
All SWIFT MTs for corporate actions
All SWIFT MTs for collateral


     




Service element and measure
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