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Citi
Income


Gap analysis:
Citi vs all-vendor average
4 service elements in income
Accuracy/Timeliness
Responsiveness
Competence
Adequacy
Ease of use
Scope

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Finding scores for Income...


Pre-notification
Pre-advice
Contractual income
Proactive market claims


     




Service element and measure
Gap
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-  Respondent base
The ServiceMatrix rating reports are based on evaluation of vendors by many prestigious financial institutions

  • Asset managers
  • Pension funds
  • Supranationals & sovereign wealth
  • Government bodies
  • Insurance companies
  • Endowments & foundations
  • Banks & brokers
  • Wealth managers & family offices